lease read this agreement carefully, as it contains important information regarding your legal rights and remedies.
Last Revised: 2021-07-22 09:08:05
STANDARD REFUND TERMS
Products purchased from Treehoster only be refunded if have any service related issues with in 7 days of the date of the transaction.
Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded.
PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS
- Hosting (monthly plans, except first payment after Free Trial)
- Domain Transfers (.eu transfers are an exception. EURid charges a non-refundable transfer fee. If the transfer fails for any reason, the customer must start over and pay the transfer fee again. .es transfers are also non-refundable.)
- SSL Certificates
- Daily Backups
- Business Email
- Enterprise Email
- Flock Mail
- Priority Support
- NordVPN 6 and 12-month plans
- Windows VPS
- Minecraft VPS
- Linux VPS
PRODUCTS NOT AVAILABLE FOR REFUNDS
- Redemption Fees
- Domain Name Renewals
- Privacy Protection
- SEO Toolkit
- Google Workspace Email
- Annual Hosting Plans
PRODUCTS WITH SPECIAL REFUND TERMS
New Domain Name Registrations: Refundable if canceled and processed within four days of registration (12 hours).
Domain Name Transfers: Refundable within four days of registration (12 hours) if the registry has not begun the transfer process.
The following ccTLD registries DO NOT permit refunds upon cancellation:
- .br (including .com.br and .net.br)
- .es (including .com.es, .nom.es, and .org.es)
- .ru (including .com.ru, .net.ru, and .org.ru)
PAYMENT METHODS WITH SPECIAL REFUND TERMS:
Please note that all payment processors have different policies and requirements for refunds and there are some payment methods that are not eligible for a refund under any circumstance.
Please be informed that products purchased using these payment methods can not be refunded to the original payment source:
- Multibanco (Portugal)
- DragonPay (Philippines)
- GrabPay (Philippines)
- GCash (Philippines)
However, we can offer refunds to your Treehoster Balance and/or to PayPal in a case when you provide a valid PayPal account that belongs to you.
The following payment method supports full refunds only:
- FPX (Malaysia)
REFUNDS FROM BALANCE
Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments. In some cases due to COVID it may takes 2 to 3 months to return your payment.